We do our best to provide access to all mods for users all over the world, however we are sometimes hampered by conditions beyond our control. A download link between two computers is deceptively simple, but it can involve the data you requested being sent halfway around the world before it arrives on your computer, passing through hundreds of different servers and cables.
If there is a problem with any piece of equipment along the route it may be beyond our ability to fix. Our developers work hard to ensure that your downloads are being routed to the server with the best connection but there are times where these limitations that are outside of our control mean that we cannot provide you a fast download speed.
In these cases, we may ask you to consult with your Internet Service Provider ISP to see if they can improve the way they route your traffic to our servers. If you are getting a consistently limited speed which is lower than the maximum for your membership tier, this is not being enforced by us and is either a connection problem or a limit from your ISP. You can read more about our download caps and membership tiers here.
Before we get into the more advanced troubleshooting, it's important to cover the simple problems we often encounter which can be fixed with relative ease. In this section we'll be checking your maximum connection speed to each of our server locations. For each of these links please stop all other downloads on your PC, click a link, allow seconds for the speed to stabilize, take a note of the speed, then stop the download and try the next one.
EU Servers - Amsterdam , Prague. Worldwide - Premium CDN. If you're a Premium user, you have the ability to change to your preferred server in your Site Preferences. We'll need to grab a couple of download links to add to the troubleshooting post. If possible please locate two files, one that is under 20MB and another that is over MB. Please download these files manually and retrieve the full download link from your browser example below.
Next, we want to check the quality of the connection between your PC and our servers by performing a TraceRoute operation. To do this you'll need to:. Finally, you should create a new topic on the forums including the test results. If you like, you can use this format by copying it and replacing the sample data with your information:.
I'm having download issues. What can I do? In order to investigate download issues that have been reported to us, we require the following information in the report: Country: The place you're downloading from, please make sure you are not using a VPN when testing as this may make this information inaccurate. Test download speeds: You'll need to try and download each of our test files in this article. If you have been rate limited, it is because you have exceeded our daily and hourly request limit.
Note that mod downloads are just one way of making requests to our API. Other ways of making requests include e. Please ensure that your mod manager is up to date to rule out the possibility of outdated software erroneously making an extraordinary amount of requests, which would lead to you being rate limited.
What is rate limiting? As a security measure, we limit user requests to our public API to a reasonable limit. I have been rate limited and I have not downloaded anywhere close to or mods in a 24h period. What is going on?
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